Refund and Returns Policy

At Future Minds, we want every learner to feel confident and satisfied when purchasing our digital guides and courses. We understand that clarity and trust are essential, especially when it comes to digital services. For this reason, we have created a detailed Refund and Returns Policy that explains how and when refunds may apply.

1. Digital Nature of Our Products

All products provided by Future Minds — including English learning guides, interactive courses, and other resources — are 100% digital. You receive instant access through our online platform immediately after completing your purchase. Because of this instant delivery, there are important differences compared to refunds for physical goods. Once a guide is accessed or downloaded, it cannot be “returned” in the traditional sense.

2. General Refund Principles

We aim to provide accurate descriptions, clear previews, and transparent information so that you know exactly what you are purchasing. However, we do recognize that unexpected issues may occur. Refunds can be granted in limited situations, such as:

• Accidental purchase: If you bought the wrong course or guide and have not accessed the materials yet.
• Technical difficulties: If you are unable to access the product due to a technical problem that cannot be solved by our support team within a reasonable timeframe.
• Misrepresentation: If the product is significantly different from the description on our website.

3. Refund Request Process

If you believe you are eligible for a refund, please follow these steps:

1. Contact us at info@ftr-minds.org within 7 days of your purchase.
2. Provide your order number, the name of the product, and a clear explanation of the issue.
3. Our support team will carefully review your case and respond within 2–3 business days.

In cases where a refund is approved, it will be processed using the same payment method that was used during purchase. Depending on your bank or payment provider, it may take additional days for the funds to appear on your account.

4. Non-Refundable Situations

Refunds will not be issued in the following cases:

• If the digital guide or course has already been accessed, downloaded, or significantly used.
• If the request is made more than 7 days after the purchase date.
• If the reason is simply a change of mind, without a valid issue related to the product or access.

5. Alternative Solutions

Our goal is always to help you succeed in your learning journey. If a full refund is not possible, we may be able to offer alternative solutions, such as:

• Switching to another guide or level that better fits your needs.
• Extending your access period if you faced unexpected interruptions.
• Providing additional support materials to help you overcome learning difficulties.

6. Customer Support Commitment

We encourage all learners to contact us with any issues before requesting a refund. Many problems — such as login difficulties, video playback errors, or account access issues — can be resolved quickly with the help of our team. Your satisfaction and progress are our priority.

📌 By purchasing a digital guide or service from Future Minds, you acknowledge and agree to the terms outlined in this Refund and Returns Policy. We strongly recommend reviewing the course descriptions carefully before completing your purchase.